Client Relationships

The customer is not always right - the importance of trust and truthfulness in client relationships

When I first entered the workforce, I was surprised at the number of times that I would hear managers say things like "Let's not tell the client about this until we know whether or not this is a real issue".  I couldn't fathom what was so wrong with letting the client know about all of the risks that you're tracking and what you're doing to mitigate them.

As I moved up through the ranks, and began interacting with clients more, I began doing things my own way.